The Help Desk Services

Clima-Med Help Desk Services

Clima-Med Help Desk purpose is to provide the municipalities concerned by the project with information and support related to their adhesion to the Covenant of Mayors in the Mediterranean (CoM Med), the design and implementation of their Sustainable Energy Access and Climate Action Plans, SEACAPs, the renewal of their commitment, as well as guidance in the overall registration process.

The Helpdesk will provide support through various channels such as the Clima-Med website, telephone, instant messaging, or email.

Note that the Help Desk does not provide a pre-evaluation of the action plans. Upon the official submission of the SEACAP, an official feedback report is sent in due course to signatories by the European Commission Join Research Centre, JRC.

The Help Desk will:

• Assist all local authorities in the Mediterranean region interested in joining the initiative through the adhesion process;
• Help signatories with general or technical inquiries related to the Covenant of Mayors in the Mediterranean and its commitments;
• Build the signatories capacities through providing guidance, templates, webinars, guidelines and other useful documents;
• Support the implementation of the municipalities’ communication and promotional activities;
• Coordinate liaisons with third parties and relevant stakeholders (i.e. Covenant Territorial Coordinators, Supporters, Local and Regional Energy Agencies);
• Facilitate networking activities within the Covenant of Mayors community;
• Liaise with potential Coordinators/Covenant Supporters and networks;
• Liaise and coordinate with other EU and donors’ initiatives and investigating opportunities for funding the development and implementation of the SEACAPs;
• Identify potential financial climate actions in the beneficiary countries.